The biggest buzz in the Restaurant Tycoon 3 community this month is the massive Rude Customer Update, landing on November 15th, 2025. Developer Ultraw has raised the difficulty bar, pushing players to master customer relations, staff morale, and multi-floor management.

What’s Inside the Rude Customer Update

1. The New “Impatience” Mechanic

A whole new customer type—Rude Customers—has arrived, and they’re highly reactive to slow service and subpar food.

Rude Customers (NPCs)

  • Their patience drains quickly.
  • If unhappy, they leave negative reviews.
  • They can trigger special events tied to customer frustration.

Complaint Events

When a Rude Customer storms out, they may create a Complaint Zone around their table.

  • This temporarily lowers the patience and happiness of nearby diners.
  • You’ll need to react fast—refunds, freebies, anything to restore order.

The “Venting” Feature

If ignored too long, a Rude Customer might “vent” to their entire table.

  • The whole group may leave without paying.
  • This can tank your rating if it happens repeatedly.

2. Staff Rework: Smarter Assignments & Morale Systems

To help counter these new challenges, staff management has been upgraded.

Worker Floor Assignment (Added November 7th, 2025)

  • Assign waiters and cleaners to specific floors.
  • Prevents upper levels from becoming understaffed.
  • Perfect for large multi-story restaurants or co-owned builds.

Staff Morale System

  • Staff now have morale meters.
  • Rude Customer encounters lower morale, making employees slower.
  • You can improve morale through Break Rooms and the returning Friend Boost feature.

3. New Cosmetic: Curtains! (Added November 7th, 2025)

A highly requested cosmetic item—Curtains—is finally in the build shop.

  • Great for customizing window spaces.
  • Helps improve the “Cozy” ambiance customers respond to.
  • A perfect decor boost for theme-focused restaurants.

The November Mega-Patch Timeline

November has been stacked with updates leading up to the Rude Customer launch. Here’s the full timeline at a glance:

  • Rude Customer Update — November 15

Introduces the impatience mechanic, complaint zones, and tougher customer management challenges.

  • Friend Boost, Curtains & Floor Assignment — November 7

A bundle of major quality-of-life upgrades designed to make large restaurants and multi-floor setups easier to manage.

  • Drive Thru Update — November 1

Delivers a massive revenue increase with a focus on speed, streamlined service, and high-volume operations.

  • Halloween Event (Parts I, II, III) — October

Brought limited-edition themed furniture, seasonal dishes, and the well-loved spook1 code.

  • Franchising System — Late September

Expands the late game by allowing players to run multiple restaurants and earn money offline.

Manager’s Must-Do Strategy

If you want to stay ahead of the difficulty spike, prioritize enhancing your Drive Thru first.

  • The November 1st Drive Thru Update offers high-volume, lightning-fast income.
  • That extra revenue is crucial for upgrading staff, adding kitchen space, and preparing for the demanding new Rude Customer behaviors.

Master your Drive Thru, invest in your team, and stay ready—because this update has made Restaurant Tycoon 3 more competitive and rewarding than ever.